Customer Success & support

Empowering your team, enabling your business

The support you need, when and where you need it

HELP Centre
A grain storage site with large silos being filled with grain.
CBH Site, NSW, Australia
01A
Your inventory position in the palm of your hand

What support do you need ?

Help Centre

Our comprehensive, self-service Help Centre provides 24/7 access to guides, tutorials, FAQs, and how to videos. It is your first stop for instantly finding answers, learning best practices, and understanding AgriDigital Platform features at your own pace.
Help Centre

Email support

For complex issues, detailed requests, or technical troubleshooting, our expert s Customer Support team is available via email. Response times are governed by your selected Customer Success Package, ensuring timely and dedicated attention from our team of experts.
Email

Commodity Supply Chains made easyd

At AgriDigital, we are committed to providing exceptional support. We pride ourselves on providing responsive, expert solutions that ensures you maximize the value of the AgriDigital Platform.
AgriDigital
GROWER
View your Receival (Warehouse) delivery for 43.43mt of AGP1 at Dubbo (Fletcher Grain) on truck via AgriDigital
Best in class

Exceptional CSAT score

We maintain a Customer Satisfaction (CSAT) score of over 90%, demonstrating our team's consistent ability to resolve issues efficiently and deliver a positive customer experience.

Emma Jane
ejane@goldengrain.com.au
Admin
Darcy Edward
dedward@goldengrain.com.au
Full user
Winston Albert
walbert@goldengrain.com.au
Restricted
Experts in the field

Expert guidance

Our Customer Success Team are industry experts, dedicated to helping you streamline your operations, reduce risk, and leverage data for better decision-making.

Total Inventory
112.6k
Barley
47.5k
Wheat
47.5k
Canola
47.5k
0k
10k
20k
30k
40k
50k
proactive approach

Proactive partnership

We don't just solve problems; we partner with you to identify and unlock new ways the AgriDigial Platform can help you achieve your business goals, ensuring a true return on your investment.

Our packages

We understand that providing top-notch customer support is just as important as delivering the best software solution for your business. That’s why we’ve designed our customer success packages to meet the diverse needs of our customers and you can choose what’s right for your business.
Standard
Knowledge Base
Obi Chat Support
Email Support

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$5,000p.a*
24 hour Response time
Pro
Knowledge Base
Obi Chat Support
Email Support
4 x check-ins
2 x Team Training Sessions
$7,500p.a*
12 hour Response time
Premium
Knowledge Base
Obi Chat Support
Email & Phone Support
Monthly check-ins
6 x Team Training Sessions
$10,000p.a*
6 hour Response time
*Prices in AUD and are exclusive of GST and any applicable taxes
Contact support

Frequently asked questions

We're here to help
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Can I access AgriDigital Platform on my phone or tablet?

Yes you can, and there’s no need to download an app! Simply access your account via your chosen browser on your phone or tablet. AgriDigital Platform has been optimised for these smaller devices ensuring you get the visibility you need to, on the go. 

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When will I receive payment for sold grain?

Payment terms are specified in your contract with each buyer. These will vary depending on the buyer and contract type. As soon as payment is made you will receive an email notification and can immediately view your RCTI and payment information. This email is only received once payment has been made. 

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How do I gain access to AgriDigital?

If you deliver to a site or sell to a buyer using AgriDigital software, you will have an AgriDigital account, login here.

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What devices can I access AgriDigital on?

Being cloud-based you will be able to access AgriDigital from your PC, laptop or tablet, anywhere with an internet connection. We recommend using a Google Chrome browser for our software.

Can I use AgriDigital for my reporting?

AgriDigital provides a large range of pre-built reports for your convenience. We also make it easy to export all your data in a csv file if you need to create a bespoke report.

What is the cost of a subscription?

Pricing is customized based on trade volumes, specific data requirements and additional support needs. Get in touch with our sales team today for further information.

Can I see what storage sites use AgriDigital?

You sure can. Reach out to AgriDigital support and we can provide you with the list of storage facilities currently using AgriDigital.

Does AgriDigital integrate with other software applications?

Yes we do. Our current integrations are Xero, National Grower Register (NGR), Australian Business Register, National Heavy Vehicle Regulator (NHVR) and various weighbridge scaleheads - including Mettler Toledo, Nuweigh, Rinstrum an Diverseco models.

Who in my team can use AgriDigital?

Anyone! You can choose who will get the most value out of AgriDigital, from weighbridge operators to accountants.

What sites are eligible for Funding?

Sites eligible for funding include all major bulk handlers, plus a number of private sites across the AgriDigital Store network. Do you own a site and would like to provide funding at? Get in touch today.

What commodities are eligible for Funding?

We partner with Digital Commodity Finance and can provide funding for wheat, barley, canola, sorghum, cottonseed, cotton, oats, chickpeas, faba beans, fertilizer and wool.

Is my data secure?

We take your data privacy seriously and partner with trusted organisations Amazon Web Services and Microsoft to utilise the best standards in data storage and security. You can read our privacy policy here.

Is there local support?

Only the best! Our customer success team is dedicated to ensuring you are getting the most out of AgriDigital and continuously updating our easy to access Knowledgebase which has easy to follow instructions and guides. Check out our Customer Success and Support page for more details.

Still have a question

Simply contact our team if you need extra help.

Get in touch